You have the right to return and request a refund for your product within 7 days of receiving your order, as long as it is intact and shows no signs of use, and up to 30 days to exchange it for the same item, in case of defect and damage, or if the wrong item was received.

The return or exchange of the product may be made in the following cases:

1) Product different from the purchase: If the product received is different from the purchase, the customer may choose to exchange it for the correct item or a refund of the amount paid.

2) Damaged product: When the product is damaged due to transportation, the customer may choose to exchange it for the same item or a refund of the amount paid.

NOTE: Exchanges for similar or different products are not authorized. You may choose to exchange it for the same item due to defect and damage or if the wrong item was received.

IMPORTANT: Gifts that are sent as a FREE gift CANNOT be exchanged or returned.

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